Support tickets not working or too slow

[Shannon 0]

Hello,

I'm trying to contact support since yesterday because I need to update a plugin in my terraria server. This is, download a 7 mb file and extract it to the root folder. I tried to do this myself via ftp but I can't replace the main .exe file, so I need support to do it. Been waiting many hours without a response. Is this delay in response normal with gameservers? Today, time is the most important factor for any service you are providing. I will have to build a player base again, because all my players have gone. I don't recommend working with gameservers if response time is a critical factor toy you or your business.

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Thanks

[Caspa 277]

Are you a real person or a bot?

Because if you meant to post this on gameservers.com, and you somehow got here, you might want to end it all